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Customer Experience Representative
Solace · Remote (United States) · Posted 2026-10-17
$43,680 – $54,080/yr
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About this role
Solace, a healthcare support company, is hiring full-time Customer Experience Representatives to work remotely across the US. You will help patients and health advocates over phone, email, and chat — confirming appointments, troubleshooting tech issues, and documenting feedback that improves the service. No degree or years of experience are specified; empathy, clear communication, and comfort with technology matter most. Shifts run on Pacific Time (5am–2pm, 7am–4pm, or 9am–6pm PT).
Key responsibilities
- Support patients and advocates via phone, email, and chat
- Confirm appointments and answer service questions
- Troubleshoot basic browser and phone issues
- Document feedback and share detailed notes with the team
What you'll need
- Empathy, attention to detail, and clear communication
- Comfortable learning new technology quickly
- Able to navigate difficult conversations professionally
- Must live in the United States; flexible across PT shifts
Benefits
- $21–$26 per hour
- Full-time remote role
- Healthcare-sector experience
Listing source: StayHomeHire · Details rewritten in our own words. Always verify on the official application page before applying.
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FAQs
Is experience required?
The listing does not specify a minimum degree or years of experience.
What are the hours?
Three Pacific Time shifts: 5am–2pm, 7am–4pm, or 9am–6pm PT.