Customer Experience Specialist
About this role
Flex is hiring a full-time Customer Experience Specialist to support customers of its banking, credit, and payments products from anywhere in the United States. Working remotely, you will answer questions by email, chat, and phone, dig into account and payment problems, and work with the support, risk, compliance, and engineering teams to get them resolved. The role pays $60,000 to $100,000 a year and asks for at least two years of customer support experience in fintech or financial services, plus night and weekend availability.
Posted on October 27, 2026, this opening appears in our Remote Jobs listings. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $60,000 – $100,000/yr, as published by the employer. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | Flex |
|---|---|
| Job title | Customer Experience Specialist |
| Location | Remote (United States) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Remote Jobs |
| Salary | $60,000 – $100,000/yr |
| Posted | October 27, 2026 |
| Listing source | StayHomeHire (Flex listing, Oct 25, 2026) |
What you will do day to day
Based on the employer's posting, a typical week in this position at Flex would centre on the following duties:
- Answer customer questions about banking, credit, and payments by email, chat, and phone
- Investigate account issues, missing payments, and card disputes and follow them through to resolution
- Coordinate with support, risk, compliance, and engineering teams on complex cases
- Explain Flex products clearly and turn customer confusion into useful product feedback
- Document cases accurately in the CRM and keep customers updated on progress
- Spot recurring problems and suggest fixes that prevent them happening again
What you will need
- At least 2 years of customer support experience in fintech or financial services
- Strong professional written and spoken English
- Experience with a CRM such as Zendesk or Salesforce
- Comfortable investigating payment and account problems in detail
- Available to work nights and weekends as scheduled
- Calm, patient, and clear when handling frustrated customers
This role suits someone who is self-directed, communicates clearly in writing, and can keep a consistent routine without an office around them.
Pay and benefits
The advertised salary range for this position is $60,000 – $100,000/yr, as published by Flex. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $60,000–$100,000 annual salary
- Fully remote role within the United States
- Work with a growing fintech serving banking and payments customers
- Experience across support, risk, compliance, and engineering teams
- A customer-facing role with real ownership of outcomes
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (StayHomeHire (Flex listing, Oct 25, 2026)), where applications are submitted directly to Flex.
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Set up and mention a dedicated, quiet home workspace — remote employers ask about it.
- Highlight written communication: most remote screening happens over email and chat.
- Confirm you are in an eligible state or time zone before applying, and say so in your cover note.
- List the collaboration tools you already know (Slack, Zoom, Teams, Google Workspace).
Frequently asked questions
What does the role pay?
The posted annual range is $60,000 to $100,000.
Is weekend work required?
Yes — night and weekend availability is required for this role.
How do I apply for the Customer Experience Specialist position?
Use the Apply button on this page — it opens the official listing on StayHomeHire (Flex listing, Oct 25, 2026), where you submit your application directly to Flex. US Jobs Hub never charges job seekers and does not collect applications itself.
Is this position fully remote?
Yes — this role is listed as remote (Remote (United States)). Check the official listing for any state, time-zone, or work-authorization limits that apply.