Customer Service Rep II - Part Time (20 Hours a Week)

About this role

AECOM is hiring a part-time Customer Service Representative II for about 20 hours a week, working remotely. This is a junior-friendly role for someone with under two years of experience who wants steady part-time hours rather than a full-time schedule. You will handle customer contacts, resolve routine questions, and keep records tidy and up to date. It is a practical option for anyone balancing study, caregiving, or another commitment alongside work.

This listing sits in our Part-Time Jobs section and was posted on November 05, 2026. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $44,000 – $60,000/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.

Job snapshot

What you will do day to day

Based on the employer's posting, a typical week in this position at AECOM would centre on the following duties:

• Handle inbound customer contacts by phone, email, or chat as assigned
• Resolve routine service questions and route complex cases onward
• Record contacts and outcomes accurately in the service system
• Follow service standards for quality, accuracy, and response time
• Work a part-time schedule of about 20 hours per week

What you will need

• Junior-level experience (under two years) in customer service or a related area
• Clear communication and a patient, professional manner with customers
• Reliable home workspace and internet connection for remote work
• Ability to work the part-time schedule consistently each week

This role suits someone looking for dependable hours that fit around other commitments such as study, family, or a second job.

Pay and benefits

The advertised salary range for this position is $44,000 – $60,000/yr, as published by AECOM. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.

Benefits listed by the employer

• $44,000-$60,000 per year as listed for this part-time role
• Remote work, listed for Connecticut
• Part-time schedule of about 20 hours a week
• Experience with a large global infrastructure firm

How to apply

1. Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
2. Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
3. Click the Apply button on this page. It takes you to the source listing (GlobalWork remote jobs board), where the original posting is linked — always confirm the role, pay and deadline there before applying.
4. Complete every field of the application on the source listing and double-check your contact details before submitting.
5. Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.

Tips to strengthen your application

• State your availability clearly in the application — managers screen for schedule fit first.
• Ask whether extra hours or a full-time path are available if that matters to you.
• Reliability is the top hiring factor for part-time roles; reference it with examples.
• Confirm the commute and shift pattern work for you before accepting.

Frequently asked questions

Need help applying? Read our guide: Entry-Level Job Search Guide: Landing Your First Job — written for part-time jobs applicants in the USA.

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