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Customer Service Representative (Healthcare Member Support)
Wipro · Remote (US; Tampa, FL listed) · Posted 2026-10-16
$33,280 – $35,360/yr
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About this role
Wipro is hiring a full-time, direct-hire Customer Service Representative for remote healthcare member support. The phone-based role involves answering member questions about benefits, eligibility, and claims, documenting cases, and navigating internal databases. Pay is $16 to $17 per hour (roughly $33,280 to $35,360 per year full-time), and the schedule runs Monday through Friday.
Key responsibilities
- Handle inbound calls about healthcare benefits, eligibility, and claims
- Document cases accurately and navigate internal databases
- Escalate complex issues to the right team
- Follow Wipro’s remote-work policy to protect sensitive member information
What you'll need
- High school diploma, GED, or equivalent experience
- At least 1 year of customer service experience
- Healthcare, call-center, or data-entry experience preferred
- Comfort with Microsoft Office and internal systems
- US citizenship or green card required
Benefits
- $16–$17 per hour (roughly $33,280–$35,360 per year full-time)
- Fully remote within the US
- Monday–Friday schedule
- Direct-hire employment with a global IT services company
Listing source: StayHomeHire · Details rewritten in our own words. Always verify on the official application page before applying.
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FAQs
Is this a contract or direct-hire role?
It is listed as a full-time, direct-hire position with Wipro (employer requisition 199609).
Do I need healthcare experience?
It is preferred but not required — one year of customer service experience is the stated minimum.