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Customer Service Specialist
Miaplaza · Remote (United States) · Posted 2026-10-17
$39,874 – $54,787/yr
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About this role
Miaplaza, an online learning platform, is hiring a permanent full-time Customer Service Specialist — 100% remote within the US. You will support parents and educators over phone, email, live chat, and social media: explaining options, resolving issues, and documenting conversations. Applicants need two years of people-facing experience, 55 WPM typing, and a reliable computer with webcam. Training cohorts begin November 11 and December 2, 2026.
Key responsibilities
- Assist parents and educators via phone, email, chat, and social media
- Explain service options and resolve customer problems
- Document conversations accurately in support systems
- Handle a steady flow of customer requests
What you'll need
- At least 2 years of full-time people-facing experience
- Typing speed of 55 words per minute
- Reliable computer with webcam and high-speed internet
- Available for ET shifts including some weekends
Benefits
- $19.17–$26.34 per hour
- 40 hrs/week, permanent role
- Education-tech sector
Listing source: StayHomeHire · Details rewritten in our own words. Always verify on the official application page before applying.
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FAQs
When does training start?
Cohorts begin November 11 and December 2, 2026.
What shifts are available?
8:45am–5:15pm or 2:45–11:15pm Eastern, five days including weekend coverage.