Customer Support Specialist
About this role
Mercury, the fintech building a complete finance stack for startups, is hiring a Customer Support Specialist to help its 300,000-plus startup customers by chat, email, and phone. You will answer questions about accounts, cards, payments, and disputes, teach customers how the product works, and turn their confusion into product suggestions for the team. The role pays $43,300 to $52,500 a year outside the major metros ($48,100–$58,400 in New York, Los Angeles, Seattle, or the Bay Area), plus equity, and asks for at least two years of customer support experience. You will need to work at least one weekend day per five-day shift.
This listing sits in our Full-Time Jobs section and was posted on October 26, 2026. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. The advertised pay for the position is $43,300 – $52,500/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | Mercury |
|---|---|
| Job title | Customer Support Specialist |
| Location | Remote (United States) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Full-Time Jobs |
| Salary | $43,300 – $52,500/yr |
| Posted | October 26, 2026 |
| Listing source | Greenhouse (Mercury listing, Oct 25, 2026) |
What you will do day to day
Based on the employer's posting, a typical week in this position at Mercury would centre on the following duties:
- Answer user questions over chat, email, and phone
- Handle account requests, card disputes, missing payments, and card shipments
- Teach customers how to use the product and write help articles and FAQs
- Identify the systemic flaws behind user problems and flag them to the team
- Work with the engineering team to find and fix product bugs
- Build warm, lasting relationships with startup customers
What you will need
- At least 2 years of experience in a Customer Experience or Customer Support role
- Consistent empathy and calm under pressure
- Able to translate complex financial topics into clear, human language
- Comfortable juggling many tasks at once
- Enjoys thinking about how to automate repetitive work
- Available to work at least one weekend day per five-day shift
This role suits a candidate looking for a stable, long-term position with a regular schedule and room to grow.
Pay and benefits
The advertised salary range for this position is $43,300 – $52,500/yr, as published by Mercury. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $43,300–$52,500 annual salary (higher in major metros)
- Equity (stock options/RSUs) as part of the total rewards package
- Fully remote role within the United States
- A fixed schedule — a long-term commitment, not rotating shifts
- Work with a fast-growing fintech serving 300,000+ startups
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (Greenhouse (Mercury listing, Oct 25, 2026)), where applications are submitted directly to Mercury.
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Tailor your résumé to this listing rather than sending a generic version.
- Research the employer so you can explain, specifically, why you want this role.
- Compare total compensation — benefits and leave — not just the salary line.
- Prepare concrete examples of past results for the interview stage.
Frequently asked questions
What is the salary?
$43,300–$52,500 a year outside the major metros; $48,100–$58,400 in New York, Los Angeles, Seattle, or the San Francisco Bay Area.
Is weekend work required?
Yes — you must be available to work at least one weekend day per five-day shift.
How do I apply for the Customer Support Specialist position?
Use the Apply button on this page — it opens the official listing on Greenhouse (Mercury listing, Oct 25, 2026), where you submit your application directly to Mercury. US Jobs Hub never charges job seekers and does not collect applications itself.
Is this position fully remote?
Yes — this role is listed as remote (Remote (United States)). Check the official listing for any state, time-zone, or work-authorization limits that apply.