Customer Technical Support Representative
About this role
TEKsystems is hiring a customer-focused Technical Support Representative to support the Kwikset product line from home. You will help customers with specialty and electronic locks, including keypad and smartphone-enabled models, answering questions and walking them through fixes step by step. This contract-to-hire role is fully remote and based out of El Paso, Texas, with a listed pay of $20.00 per hour. It suits someone who enjoys solving practical problems, explaining technology in plain language, and keeping a calm, helpful tone on every interaction. The anticipated application deadline is November 6, 2026.
This listing sits in our Remote Jobs section and was posted on November 02, 2026. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $41,600 – $41,600/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | TEKsystems |
|---|---|
| Job title | Customer Technical Support Representative |
| Location | Remote, El Paso, TX |
| Workplace | Remote |
| Job type | Contract |
| Category | Remote Jobs |
| Salary | $41,600 – $41,600/yr |
| Posted | November 02, 2026 |
| Listing source | Teal HQ |
What you will do day to day
While every employer organises the work slightly differently, the core of this Customer Technical Support Representative role at TEKsystems covers the following:
- Support customers using Kwikset specialty and electronic locks
- Troubleshoot keypad and smartphone-enabled locking systems
- Guide customers through setup, pairing, and problem fixes
- Document each interaction clearly and accurately
- Escalate complex technical cases to the right team
- Meet quality and customer satisfaction expectations
What you will need
- Experience in customer service, call center, or product support
- Comfort explaining technical steps in plain language
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Reliable home internet and a quiet workspace
- Authorization to work in the United States
This role suits someone who is self-directed, communicates clearly in writing, and can keep a consistent routine without an office around them.
Pay and benefits
The advertised salary range for this position is $41,600 – $41,600/yr, as published by TEKsystems. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- Fully remote, work-from-home role
- Contract-to-hire pathway with a major staffing firm
- Medical, dental, and vision coverage eligibility
- 401(k) retirement plan and life insurance options
- Short- and long-term disability coverage
- Paid time off or leave benefits
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (Teal HQ), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Set up and mention a dedicated, quiet home workspace — remote employers ask about it.
- Highlight written communication: most remote screening happens over email and chat.
- Confirm you are in an eligible state or time zone before applying, and say so in your cover note.
- List the collaboration tools you already know (Slack, Zoom, Teams, Google Workspace).
Frequently asked questions
Is this role fully remote?
Yes. The role is listed as fully remote, based out of El Paso, Texas.
What products will I support?
You will support the Kwikset product line, including specialty and electronic locks such as keypad and smartphone-enabled models.
How do I apply for the Customer Technical Support Representative position?
Use the Apply button on this page — it opens the source listing on Teal HQ. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Technical Support Representative role?
The advertised range is $41,600 – $41,600/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for remote jobs applicants in the USA.
Related jobs you may like
Specialist II, Release of Information Operations
Billing Support Specialist
Business Support Analyst
Browse more: Remote Jobs