Tax Season Customer Support Agent

About this role

Liveops is sourcing around 6,000 home-based contractors nationwide for the 2027 tax season, supporting a major tax software brand by phone and chat. No tax experience is needed: agents help customers with account, product, and filing-season questions and are trained before taking calls. Contractors set their own schedules and are paid per talk minute, with earnings varying by volume and peak-season demand. Applications are open now for the December sourcing cycle, so early applicants have the best shot at a place.

Posted on November 04, 2026, this opening appears in our Entry-Level Jobs listings. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $37,440 – $41,600/yr, as published by the employer. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.

Job snapshot

What you will do day to day

The employer's listing highlights the following as the main responsibilities of the role:

• Answer phone and chat questions from tax software customers
• Help customers navigate accounts and filing-season tasks
• Resolve common product and billing questions
• Follow scripts and quality guidelines on every contact
• Log interactions accurately in support systems

What you will need

• No tax experience required; training is provided
• A quiet home workspace and reliable internet
• Clear spoken and written communication skills
• Ability to work flexible hours you choose yourself
• Must be based in the United States

This role is designed for candidates at the start of their career — reliability, a willingness to learn, and a positive attitude carry as much weight as experience.

Pay and benefits

The advertised salary range for this position is $37,440 – $41,600/yr, as published by Liveops. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.

Benefits listed by the employer

• Fully remote, work-from-home contract role
• Choose your own schedule
• No prior tax experience needed
• Paid per talk minute with peak-season upside
• A large seasonal hiring wave with many openings

How to apply

1. Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
2. Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
3. Click the Apply button on this page. It takes you to the source listing (Liveops), where the original posting is linked — always confirm the role, pay and deadline there before applying.
4. Complete every field of the application on the source listing and double-check your contact details before submitting.
5. Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.

Tips to strengthen your application

• Use coursework, volunteering, and part-time work as evidence — employers expect a short history.
• A short cover note explaining why this role, specifically, goes a long way at entry level.
• Apply promptly and follow up once, politely, after about a week.
• Make sure your voicemail and email address sound professional.

Frequently asked questions

Need help applying? Read our guide: Entry-Level Job Search Guide: Landing Your First Job — written for entry-level jobs applicants in the USA.

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