Call Center Service Advocate I
About this role
Oak Street Health, part of CVS Health, is hiring a remote Contact Center Service Advocate I to help patients schedule, reschedule, and confirm appointments. This is a phone-focused role with inbound and outbound calls, accurate patient records, and coordination with clinical teams. The position is fully remote within the United States (all 50 states listed), assigned 40-hour weeks in a 24/7 contact center, with some shifts including a weekend day. The listed hourly range is $17.00–$34.15 depending on experience and geography. The employer asks for a high school diploma, one year of customer service experience, prior remote-work experience, a private workspace, and hardwired high-speed internet; equipment provision is not stated.
This listing sits in our Customer Service Jobs section and was posted on October 21, 2026. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. The advertised pay for the position is $35,360 – $71,032/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | Oak Street Health (CVS Health) |
|---|---|
| Job title | Call Center Service Advocate I |
| Location | Remote (US) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $35,360 – $71,032/yr |
| Posted | October 21, 2026 |
| Listing source | StayHomeHire |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Help patients schedule, reschedule, and confirm appointments by phone
- Handle inbound and outbound calls with accurate patient record updates
- Coordinate with clinical teams to keep patient schedules consistent
- Document all interactions and outcomes clearly in the contact-center system
- Work assigned 40-hour weeks in a 24/7 contact center, including some weekend shifts
- Maintain a private, secure workspace that protects patient information
What you will need
- High school diploma or equivalent and one year of customer service experience
- Prior remote work experience with strong computer skills
- Authorized to work in the United States
- Private workspace and reliable dependent care during working hours
- Hardwired high-speed internet connection
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $35,360 – $71,032/yr, as published by Oak Street Health (CVS Health). Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $17.00–$34.15 per hour (about $35,360–$71,032 per year full-time equivalent), depending on experience and geography
- Fully remote role within the United States
- Full-time 40-hour schedule with a large healthcare organization
- Patient-facing role within CVS Health’s Oak Street Health network
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (StayHomeHire), where applications are submitted directly to Oak Street Health (CVS Health).
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Which states can I work from?
All 50 US states appear in the listed remote locations; employees within 50 miles of an Oak Street Health site may need to attend occasional on-site support.
What schedule should I expect?
Assigned 40-hour weeks in a 24/7 contact center, with some shifts including a weekend day.
How do I apply for the Call Center Service Advocate I position?
Use the Apply button on this page — it opens the official listing on StayHomeHire, where you submit your application directly to Oak Street Health (CVS Health). US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Call Center Service Advocate I role?
The advertised range is $35,360 – $71,032/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote (US)). Check the official listing for any state, time-zone, or work-authorization limits that apply.