Remote Customer Operations Coordinator
About this role
Canvas Medical, a company building software for healthcare practices, is hiring a Remote Customer Operations Coordinator to support its users without any phone work — this is a fully text-based customer support role. You will help clinics and healthcare teams resolve questions about the Canvas platform, combining customer service with strong organization and a knack for learning new tools. The position pays $65,000 to $80,000 per year and is pitched as a strong fit for people early in their technical support careers. It is full-time and fully remote with flexible scheduling.
We added this customer service jobs opening on October 23, 2026 after reviewing the employer's posting. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $65,000 – $80,000/yr, as published by the employer. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | Canvas Medical |
|---|---|
| Job title | Remote Customer Operations Coordinator |
| Location | Remote (US) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $65,000 – $80,000/yr |
| Posted | October 23, 2026 |
| Listing source | Rat Race Rebellion (Oct 22, 2026) |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Provide text-based (non-phone) customer support to healthcare teams using the Canvas platform
- Investigate user issues and walk customers through solutions step by step
- Track cases and follow up until each customer issue is resolved
- Document recurring problems and escalate product bugs to the engineering team
- Help maintain support guides and internal knowledge resources
- Spot patterns in customer questions that could improve the product or onboarding
What you will need
- Strong written communication and customer-service instincts
- Organized and comfortable juggling multiple support cases at once
- Tech-savvy; quick to learn new software platforms
- US resident; able to work remotely on a full-time schedule
- Helpful: early-career experience in technical support or SaaS customer operations
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $65,000 – $80,000/yr, as published by Canvas Medical. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $65,000–$80,000 per year
- Fully remote with flexible hours
- Non-phone role — all support via text channels
- Healthcare software experience at a growing company
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (Rat Race Rebellion (Oct 22, 2026)), where applications are submitted directly to Canvas Medical.
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Is this a phone-based customer service job?
No — it is explicitly a non-phone role, so support is delivered through text-based channels.
Who is this role best suited for?
People early in their technical support careers who write clearly and stay organized.
How do I apply for the Remote Customer Operations Coordinator position?
Use the Apply button on this page — it opens the official listing on Rat Race Rebellion (Oct 22, 2026), where you submit your application directly to Canvas Medical. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Remote Customer Operations Coordinator role?
The advertised range is $65,000 – $80,000/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote (US)). Check the official listing for any state, time-zone, or work-authorization limits that apply.