Senior Customer Service Representative
About this role
Optum, part of UnitedHealth Group, is hiring a Senior Customer Service Representative to work remotely from anywhere in the United States. In this phone-based role you answer calls from doctors’ offices and health plans, resolving questions about claims and authorizations, researching issues, and logging them in a customer service tracking system. Despite the “Senior” title, the required qualifications are modest — a high school diploma or GED and typing 40 to 50 words per minute — while healthcare or claims experience is preferred but not required. The position is full-time, Monday to Friday, any 8-hour shift between 7:30 am and 4:00 pm Pacific, paying $18 to $32 per hour with several weeks of paid on-the-job training.
We added this customer service jobs opening on October 22, 2026 after reviewing the employer's posting. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $37,440 – $66,560/yr, as published by the employer. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | Optum (UnitedHealth Group) |
|---|---|
| Job title | Senior Customer Service Representative |
| Location | Remote (US) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $37,440 – $66,560/yr |
| Posted | October 22, 2026 |
| Listing source | Nanna's Work-From-Home Jobs (Oct 21, 2026) |
What you will do day to day
Based on the employer's posting, a typical week in this position at Optum (UnitedHealth Group) would centre on the following duties:
- Answer inbound calls from providers and health plans about claims and authorizations
- Research and resolve caller issues, then follow up to confirm resolution
- Log issues and interactions in a customer service tracking system
- Act as a go-between for physicians, health plans, and internal Optum staff
- Meet quality and call-volume standards
- Occasionally help train newer team members
What you will need
- High school diploma or GED, or equivalent work experience
- 18 years or older
- Comfortable with computers and Windows programs
- Typing speed of 40 to 50 words per minute
- Available full-time, Monday to Friday, with flexibility for any shift between 7:30 am and 4:00 pm Pacific
- Preferred: 2+ years of office experience in a medical setting; 1+ year of claims processing or authorization/referral experience
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $37,440 – $66,560/yr, as published by Optum (UnitedHealth Group). Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $18–$32 per hour based on location and experience
- Fully remote — work from anywhere in the US
- Several weeks of paid on-the-job training
- Monday–Friday schedule, no weekends
- Career path inside a major healthcare company
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (Nanna's Work-From-Home Jobs (Oct 21, 2026)), where applications are submitted directly to Optum (UnitedHealth Group).
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Do I need healthcare experience to apply?
No — healthcare and claims experience is preferred but explicitly not required.
Is training paid?
Yes — the role includes several weeks of paid on-the-job training.
What is the salary for this Senior Customer Service Representative role?
The advertised range is $37,440 – $66,560/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote (US)). Check the official listing for any state, time-zone, or work-authorization limits that apply.