Contract Representative (Call Center)
About this role
The Defense Finance and Accounting Service (DFAS) is hiring Contract Representatives for its call centre at the GS-04 to GS-06 level, helping military members, retirees and their families with pay questions. You will answer calls, explain military pay and entitlements, research pay issues and make sure every caller gets a clear, accurate answer. The announcement stays open through December 23, 2026, with the first evaluation cut-off on November 9, so applying early puts you in the first group considered. Duty locations are Indianapolis, Rome, Bratenahl and Whitehall, and the role is a solid entry route into federal service.
This listing sits in our Government Jobs section and was posted on November 04, 2026. The role is based on site in Indianapolis, IN; Rome, NY; Bratenahl, OH; Whitehall, OH, United States, so it suits candidates within commuting distance. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | Defense Finance and Accounting Service (DFAS) |
|---|---|
| Job title | Contract Representative (Call Center) |
| Location | Indianapolis, IN; Rome, NY; Bratenahl, OH; Whitehall, OH, United States |
| Workplace | On-site |
| Job type | Full-time |
| Category | Government Jobs |
| Salary | See source listing |
| Posted | November 04, 2026 |
| Listing source | USAJOBS |
What you will do day to day
Based on the employer's posting, a typical week in this position at Defense Finance and Accounting Service (DFAS) would centre on the following duties:
- Answer inbound calls from military members, retirees and families about pay and entitlements
- Explain military pay rules, deductions and entitlements in clear, plain language
- Research pay questions across DFAS systems and document each interaction accurately
- Resolve routine pay issues and escalate complex cases to the right specialist
- Follow up on open cases until each caller’s question is fully answered
- Maintain confidentiality and handle sensitive pay information with care
What you will need
- US citizenship
- Customer service or call-centre experience is preferred
- Clear, patient communication skills by phone
- Comfortable learning military pay rules and DFAS systems
- Strong attention to detail and accurate record-keeping
- Able to work on-site at one of the listed duty locations
This role suits a candidate who is comfortable with formal processes, documentation, and eligibility rules, and who values long-term stability and public service.
Pay and benefits
Defense Finance and Accounting Service (DFAS) has not published a fixed salary range in this listing, which is common for roles where pay is set by experience, grade, or location. Check the source listing for the current pay details, and compare the benefits below when judging the overall package.
Benefits listed by the employer
- Federal GS-04 to GS-06 pay with standard government benefits
- Federal health insurance, retirement (FERS) and Thrift Savings Plan
- Paid annual and sick leave plus federal holidays
- A direct entry route into federal service with promotion potential
- Structured training on military pay systems and procedures
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (USAJOBS), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Apply well before the closing date — government portals rarely grant extensions.
- Answer every questionnaire item and align your résumé wording with the announcement.
- Check citizenship, clearance, and education requirements before investing time.
- Federal résumés can be longer than private-sector ones; include hours, grades, and duties in detail.
Frequently asked questions
When is the first cut-off for applications?
The first evaluation cut-off is November 9, 2026, with further cut-offs on November 23, December 7 and December 23, 2026.
Where is the role based?
Duty locations are Indianapolis, IN; Rome, NY; Bratenahl, OH; and Whitehall, OH.
How do I apply for the Contract Representative (Call Center) position?
Use the Apply button on this page — it opens the source listing on USAJOBS. US Jobs Hub never charges job seekers and does not collect applications itself.
Where is this job located?
This position is listed for Indianapolis, IN; Rome, NY; Bratenahl, OH; Whitehall, OH, United States and is a On-site role. Confirm the exact workplace address on the official listing.
Need help applying? Read our guide: Job Interview Preparation: A Practical Guide — written for government jobs applicants in the USA.
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