Customer Operations Coordinator, Support
About this role
Canvas Medical is hiring a Customer Operations Coordinator to keep the support operations of its healthcare EMR platform running smoothly, fully remote. This is a developing-level role for someone early in a technical support career: you will handle account unlocks, staff provisioning, and permission changes, triage incoming tickets from Slack, email, and web forms, and build working knowledge of the Canvas platform and clinical workflows. The role pays $65,000 to $80,000 a year, plus equity, and asks for at least one year in a support or customer-facing role.
This listing sits in our Customer Service Jobs section and was posted on October 27, 2026. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. The advertised pay for the position is $65,000 – $80,000/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | Canvas Medical |
|---|---|
| Job title | Customer Operations Coordinator, Support |
| Location | Remote (United States) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $65,000 – $80,000/yr |
| Posted | October 27, 2026 |
| Listing source | Canvas Medical (via Rat Race Rebellion, Oct 24, 2026) |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Handle account unlocks, staff provisioning, and permission changes for customer organizations
- Triage incoming tickets from Slack, email, and web forms using established runbooks
- Categorize and prioritize tickets by urgency and route complex issues to senior specialists
- Verify data state with read-only queries against customer databases
- Respond to straightforward customer inquiries with clear, empathetic communication
- Build foundational knowledge of Canvas platform configuration and clinical workflows
What you will need
- At least 1 year in a support, operations, or customer-facing role (technical environment preferred)
- Strong written communication and a detail-oriented, process-driven approach
- Comfortable working in ticketing systems and following established processes
- Willingness to learn SQL, REST APIs, and log analysis tools
- Interest in healthcare technology; prior healthcare experience is a plus but not required
- Able to manage multiple concurrent tasks and prioritize well
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $65,000 – $80,000/yr, as published by Canvas Medical. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $65,000–$80,000 annual salary plus equity
- Fully remote role with flexible work hours
- Health insurance with an option for 100% family coverage
- 401(k) and 12 weeks of paid parental leave
- Flexible/unlimited PTO and a home office stipend
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (Canvas Medical (via Rat Race Rebellion, Oct 24, 2026)), where applications are submitted directly to Canvas Medical.
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Is this a phone-heavy role?
No — it is a non-phone support role focused on account operations and ticket triage across Slack, email, and web forms.
What experience do I need?
At least one year in a support, operations, or customer-facing role, ideally in a technical environment.
How do I apply for the Customer Operations Coordinator, Support position?
Use the Apply button on this page — it opens the official listing on Canvas Medical (via Rat Race Rebellion, Oct 24, 2026), where you submit your application directly to Canvas Medical. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Operations Coordinator, Support role?
The advertised range is $65,000 – $80,000/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote (United States)). Check the official listing for any state, time-zone, or work-authorization limits that apply.