Customer Service Representative (Healthcare)
About this role
Sagility, a healthcare business-process company with more than 25,000 employees across five countries, is hiring remote customer service representatives for its healthcare call center team. You will be the compassionate human connection for members and patients — handling incoming calls, researching answers, and documenting each interaction clearly. The pay is $14 to $15 an hour with performance incentives, paid virtual training, and health cover after 90 days. Sagility notes that 90% of its leaders started as customer service representatives, so there is a real path upward.
We added this customer service jobs opening on October 25, 2026 after reviewing the employer's posting. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $29,120 – $31,200/yr, as published by the employer. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | Sagility |
|---|---|
| Job title | Customer Service Representative (Healthcare) |
| Location | Remote (United States) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $29,120 – $31,200/yr |
| Posted | October 25, 2026 |
| Listing source | Indeed (Sagility listing, Oct 24, 2026) |
What you will do day to day
Based on the employer's posting, a typical week in this position at Sagility would centre on the following duties:
- Handle incoming calls promptly and professionally
- Research and provide effective resolutions to customer inquiries
- Accurately document call details
- Communicate empathetically and diplomatically with clear, professional articulation
- Follow up on member and patient needs
What you will need
- Clear, professional written and verbal communication
- Ability to research and resolve customer inquiries
- Accurate documentation skills
- Empathy and patience on calls
- Comfort working remotely in a virtual training environment
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $29,120 – $31,200/yr, as published by Sagility. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $14–$15 per hour plus performance-based incentives
- Paid virtual training
- Comprehensive health coverage after 90 days
- Employee wellness and engagement programs
- Career advancement opportunities — 90% of leaders started as CSRs
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (Indeed (Sagility listing, Oct 24, 2026)), where applications are submitted directly to Sagility.
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Is training paid?
Yes — training takes place in a virtual training environment and is paid.
Is this role fully remote?
Yes — it is a work-from-home customer service role.
How do I apply for the Customer Service Representative (Healthcare) position?
Use the Apply button on this page — it opens the official listing on Indeed (Sagility listing, Oct 24, 2026), where you submit your application directly to Sagility. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Service Representative (Healthcare) role?
The advertised range is $29,120 – $31,200/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.