Customer Service Representative
About this role
MediDrive, a growing non-emergency medical transportation (NEMT) startup, is hiring fully remote Customer Service Representatives paying up to $18 per hour (about $33,280 to $37,440 per year full-time). You will help members schedule rides, verify eligibility, resolve transportation problems, and get to medical appointments safely and on time. Training begins October 21, 2026 on a 9:00 AM–5:30 PM EST schedule, and applicants need at least 1 year of experience and their own equipment.
This listing sits in our Customer Service Jobs section and was posted on October 19, 2026. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $33,280 – $37,440/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | MediDrive |
|---|---|
| Job title | Customer Service Representative |
| Location | Remote (US) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $33,280 – $37,440/yr |
| Posted | October 19, 2026 |
| Listing source | The Work From Home Queen |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Assist members with scheduling and managing NEMT rides
- Verify eligibility and explain enrollment and program options
- Resolve transportation problems and service disruptions
- Document interactions and keep member records accurate
- Communicate with compassion and attention to detail
What you will need
- At least 1 year of experience (customer service, call center, healthcare, or transportation)
- Compassionate, detail-oriented communication style
- Must provide your own equipment
- Available for required training starting October 21, 2026 (no more than 2 hours missed)
- Reliable internet and a suitable home workspace
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $33,280 – $37,440/yr, as published by MediDrive. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- Up to $18/hour (about $33,280–$37,440 per year full-time)
- Fully remote healthcare customer service role
- Two-week paid-style training starting October 21, 2026
- Meaningful work helping members reach medical care
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (The Work From Home Queen), where applications are submitted directly to MediDrive.
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
When does training start?
October 21, 2026, running 9:00 AM–5:30 PM EST for two weeks; applicants cannot miss more than 2 hours.
Is equipment provided?
No — applicants must provide their own equipment.
How do I apply for the Customer Service Representative position?
Use the Apply button on this page — it opens the official listing on The Work From Home Queen, where you submit your application directly to MediDrive. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Service Representative role?
The advertised range is $33,280 – $37,440/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote (US)). Check the official listing for any state, time-zone, or work-authorization limits that apply.