Customer Service Representative, Troubleshooting and Support
About this role
Fortune Brands Innovations is hiring a remote Customer Service Representative to support Moen products by phone, chat, and email. You will diagnose product issues, guide customers through troubleshooting and installation, evaluate warranty eligibility, decide on resolutions, and document every interaction. New hires complete four weeks of structured training, with the next training class beginning November 2, 2026, followed by a rotating Monday to Friday schedule. The role starts at $17.00 per hour plus eligibility for bonus opportunities, and it is open to candidates located anywhere in the United States.
Posted on November 02, 2026, this opening appears in our Customer Service Jobs listings. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $35,360 – $40,000/yr, as published by the employer. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | Fortune Brands Innovations (Moen) |
|---|---|
| Job title | Customer Service Representative, Troubleshooting and Support |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $35,360 – $40,000/yr |
| Posted | November 02, 2026 |
| Listing source | Built In |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Provide remote support for Moen products by phone, chat, and email
- Diagnose product issues and guide troubleshooting
- Help customers with installation questions
- Evaluate warranty eligibility and determine resolutions
- Document interactions accurately in the support system
- Escalate complex cases when needed
What you will need
- Customer service or support experience preferred
- Clear communication across phone, chat, and email
- Patience and problem-solving for product questions
- Comfort learning product and warranty details
- A quiet home workspace for customer contact
- Availability for the rotating Monday to Friday schedule
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $35,360 – $40,000/yr, as published by Fortune Brands Innovations (Moen). Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- Fully remote role open across the United States
- Starting pay of $17.00 per hour plus bonus eligibility
- Four weeks of structured paid training
- Rotating weekday schedule with no weekend pattern stated
- Work with trusted home brands including Moen
- Standard employee benefits package
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (Built In), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
When does training start?
The next training class begins November 2, 2026, with four weeks of structured training.
Is this role fully remote?
Yes. It is a fully remote position open to candidates located within the United States.
How do I apply for the Customer Service Representative, Troubleshooting and Support position?
Use the Apply button on this page — it opens the source listing on Built In. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Service Representative, Troubleshooting and Support role?
The advertised range is $35,360 – $40,000/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for customer service jobs applicants in the USA.
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