Customer Service Representative (CSR)
About this role
Pavago is hiring a Customer Service Representative to support one of its clients across phone, email, live chat, and ticketing systems. This is a fully remote, full-time role worked during U.S. client business hours, and it suits someone who stays calm under pressure and genuinely enjoys solving problems for people. You will be the frontline voice for the client, handling inbound questions, troubleshooting common issues, and following each case through until it is resolved. The role also offers a clear growth path into customer success, team lead, and client experience positions.
This listing sits in our Remote Jobs section and was posted on November 06, 2026. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | Pavago |
|---|---|
| Job title | Customer Service Representative (CSR) |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Remote Jobs |
| Salary | See source listing |
| Posted | November 06, 2026 |
| Listing source | GlobalWork |
What you will do day to day
Based on the employer's posting, a typical week in this position at Pavago would centre on the following duties:
- Respond to inbound customer inquiries by phone, email, live chat, and support tickets
- Resolve customer concerns professionally and efficiently, escalating complex cases when needed
- Manage and prioritise support tickets using platforms such as Zendesk, Freshdesk, Help Scout, or Salesforce Service Cloud
- Document customer interactions accurately so cases stay organised and audit-ready
- Update FAQs, knowledge base articles, and response templates to improve self-service
- Capture customer feedback and flag recurring issues to internal teams
What you will need
- One to two or more years of experience in customer service, customer support, or a call centre
- Experience with a support platform such as Zendesk, Freshdesk, Help Scout, or Salesforce Service Cloud
- Excellent written and verbal English communication skills
- Proficiency with Google Workspace and Microsoft Office
- Comfortable working in a high-volume support environment with multiple conversations at once
- Reliable internet connection and a professional remote workspace
This role suits someone who is self-directed, communicates clearly in writing, and can keep a consistent routine without an office around them.
Pay and benefits
Pavago has not published a fixed salary range in this listing, which is common for roles where pay is set by experience, grade, or location. Check the source listing for the current pay details, and compare the benefits below when judging the overall package.
Benefits listed by the employer
- Fully remote work during U.S. business hours
- Work with modern customer support platforms and tools
- Structured, collaborative team environment
- Career growth into customer success, team lead, and client experience roles
- Performance measured on clear metrics such as first-contact resolution and customer satisfaction
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (GlobalWork), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Set up and mention a dedicated, quiet home workspace — remote employers ask about it.
- Highlight written communication: most remote screening happens over email and chat.
- Confirm you are in an eligible state or time zone before applying, and say so in your cover note.
- List the collaboration tools you already know (Slack, Zoom, Teams, Google Workspace).
Frequently asked questions
Is this role fully remote?
Yes — the role is fully remote within the United States, worked during U.S. client business hours.
What does the interview process involve?
The process includes an initial phone screen, a short Spark Hire intro video, a practical customer support assessment, and a client interview.
How do I apply for the Customer Service Representative (CSR) position?
Use the Apply button on this page — it opens the source listing on GlobalWork. US Jobs Hub never charges job seekers and does not collect applications itself.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for remote jobs applicants in the USA.
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