Podcast Support Specialist
About this role
Supporting Cast, the podcast monetisation platform behind paid subscriptions for shows from NPR, SiriusXM, NBC and independent creators, is hiring a part-time Podcast Support Specialist. You will be the friendly first point of contact for listeners who need help signing up, logging in, managing a subscription or getting a podcast app set up correctly — all by email, with no phones at all. The role pays $19 to $22 an hour and suits a thoughtful, detail-oriented problem solver who genuinely likes podcasts. Supporting Cast is a small, fully remote company, so your work will directly shape how paying subscribers experience their favourite shows.
We added this part-time jobs opening on November 03, 2026 after reviewing the employer's posting. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. The advertised pay for the position is $19,760 – $22,880/yr, as published by the employer. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | Supporting Cast |
|---|---|
| Job title | Podcast Support Specialist |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Part-time |
| Category | Part-Time Jobs |
| Salary | $19,760 – $22,880/yr |
| Posted | November 03, 2026 |
| Listing source | Lever |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Respond to inbound listener questions by email about sign-ups, logins, billing, gift redemption and app setup
- Troubleshoot common listener issues and explain premium feeds, gifting and subscription plans in clear, friendly language
- Look up listener accounts and take action within policy, including updating details and issuing refunds or receipts
- Flag recurring issues and trends in ticket volume to the team
- Recognise platform bugs and route them to the right internal team
- Keep internal FAQs and documentation up to date
What you will need
- One to two years of experience in a customer support role
- Excellent written communication — clear, warm and patient, even when explaining something technical
- A genuine customer-first mindset and a problem-solving approach
- Good judgment about what to resolve directly versus what to escalate
- Reliable and organised, comfortable owning a queue of tickets on a part-time schedule
- Experience with subscriptions, podcast apps, RSS feeds or support tools such as Zendesk is a plus
This role suits someone looking for dependable hours that fit around other commitments such as study, family, or a second job.
Pay and benefits
The advertised salary range for this position is $19,760 – $22,880/yr, as published by Supporting Cast. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $19 to $22 per hour, part-time
- Fully remote role in a small, fully remote company
- Email-only support — no phone calls
- Comprehensive benefits program for eligible employees, including subsidised medical and dental plans
- A chance to support podcasts from leading publishers and independent creators
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (Lever), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- State your availability clearly in the application — managers screen for schedule fit first.
- Ask whether extra hours or a full-time path are available if that matters to you.
- Reliability is the top hiring factor for part-time roles; reference it with examples.
- Confirm the commute and shift pattern work for you before accepting.
Frequently asked questions
Is this a phone-based support role?
No — all listener support is handled by email, covering sign-ups, logins, billing questions and app setup.
What experience do I need?
Supporting Cast asks for one to two years in customer support; experience with subscriptions, SaaS or consumer apps is a plus.
How do I apply for the Podcast Support Specialist position?
Use the Apply button on this page — it opens the source listing on Lever. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Podcast Support Specialist role?
The advertised range is $19,760 – $22,880/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: Entry-Level Job Search Guide: Landing Your First Job — written for part-time jobs applicants in the USA.
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