Seasonal Customer Experience Associate
About this role
Trade Coffee is hiring seasonal Customer Experience Associates on a contract basis for its busiest stretch, November through January. Working remotely 24 to 32 hours a week during Eastern business hours, you will help customers by phone, email, and text with subscriptions, orders, shipping, and finding a coffee that fits their taste. An AI support agent handles many routine questions, so the conversations that reach you are the ones that need a person’s judgment, care, and creativity. The role pays $28 an hour and is a natural fit for someone who loves specialty coffee and talking with people.
We added this part-time jobs opening on October 27, 2026 after reviewing the employer's posting. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. The advertised pay for the position is $34,944 – $46,592/yr, as published by the employer. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | Trade Coffee |
|---|---|
| Job title | Seasonal Customer Experience Associate |
| Location | Remote (US, Eastern Time) |
| Workplace | Remote |
| Job type | Part-time |
| Category | Part-Time Jobs |
| Salary | $34,944 – $46,592/yr |
| Posted | October 27, 2026 |
| Listing source | Trade Coffee careers |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Handle inbound phone calls and reply to customers over email and SMS
- Resolve order, subscription, shipping, and account issues quickly and accurately
- Pick up conversations escalated by the AI support agent and resolve them
- Teach customers about coffee, from taste profiles to brewing a better cup
- Flag recurring issues and customer feedback to the CX leadership team
What you will need
- Experience with or a real passion for specialty coffee
- Energized by talking with customers by phone and in writing
- A clear, warm communicator who stays calm under holiday pressure
- Able to work independently, stay organized, and juggle several conversations
- Available 24 to 32 hours a week through the busy holiday season
This role suits someone looking for dependable hours that fit around other commitments such as study, family, or a second job.
Pay and benefits
The advertised salary range for this position is $34,944 – $46,592/yr, as published by Trade Coffee. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $28 per hour
- Fully remote, part-time seasonal contract from November through January
- Flexible 24 to 32 hour weekly schedule within Eastern business hours
- Work with specialty coffee from more than 55 independent roasters
- A $500 yearly allowance to spend on coffee
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (Trade Coffee careers), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- State your availability clearly in the application — managers screen for schedule fit first.
- Ask whether extra hours or a full-time path are available if that matters to you.
- Reliability is the top hiring factor for part-time roles; reference it with examples.
- Confirm the commute and shift pattern work for you before accepting.
Frequently asked questions
How long does the seasonal contract run?
The contract runs from November through January, Trade’s busiest time of year.
What hours will I work?
Between 24 and 32 hours a week, during U.S. Eastern business hours, 9 a.m. to 5 p.m.
How do I apply for the Seasonal Customer Experience Associate position?
Use the Apply button on this page — it opens the source listing on Trade Coffee careers. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Seasonal Customer Experience Associate role?
The advertised range is $34,944 – $46,592/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote (US, Eastern Time)). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: Entry-Level Job Search Guide: Landing Your First Job — written for part-time jobs applicants in the USA.
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