Consumer Engagement Representative
About this role
Humana, one of America’s leading health companies, is hiring a Consumer Engagement Representative to work from home, supporting the enrollment, education and activation of client groups. You will handle 30 to 50 inbound and outbound calls a day on a blended dialer, helping members understand their benefits and make the most of the resources available to them. The role is full-time at 40 hours a week, with training Monday to Friday, and it pays $40,000 to $52,300 a year plus a bonus incentive plan. It suits someone with telephone customer service experience who wants steady, meaningful work in healthcare.
This listing sits in our Full-Time Jobs section and was posted on November 04, 2026. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. The advertised pay for the position is $40,000 – $52,300/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | Humana |
|---|---|
| Job title | Consumer Engagement Representative |
| Location | Remote, AZ, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Full-Time Jobs |
| Salary | $40,000 – $52,300/yr |
| Posted | November 04, 2026 |
| Listing source | GlobalWork |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Handle 30 to 50 inbound and outbound calls daily using a blended dialer
- Support enrollment, education, engagement and activation for client groups
- Identify member education opportunities and guide clients on using available resources
- Perform basic administrative, clerical and operational customer-support tasks
- Document calls and case details accurately while protecting member privacy under HIPAA
- Work a 40-hour week between 8am and 8pm Eastern, with 5x8 or 4x10 schedules available with approval
What you will need
- Customer service experience in a telephone-based environment
- Intermediate proficiency in Microsoft Word, Excel, Outlook and PowerPoint
- Able to navigate multiple systems and troubleshoot basic technical difficulties remotely
- At least 25 Mbps download and 10 Mbps upload internet speed, with a dedicated, interruption-free workspace
- One or more years in a high-volume call centre is preferred
- An associate’s or bachelor’s degree, sales experience or bilingual Spanish is a plus
This role suits a candidate looking for a stable, long-term position with a regular schedule and room to grow.
Pay and benefits
The advertised salary range for this position is $40,000 – $52,300/yr, as published by Humana. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $40,000 to $52,300 per year, plus eligibility for a bonus incentive plan
- Medical, dental and vision benefits and a 401(k) retirement savings plan
- Paid time off, company and personal holidays, and paid parental and caregiver leave
- Short-term and long-term disability and life insurance
- Work-from-home equipment provided, with an internet allowance in some states
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (GlobalWork), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Tailor your résumé to this listing rather than sending a generic version.
- Research the employer so you can explain, specifically, why you want this role.
- Compare total compensation — benefits and leave — not just the salary line.
- Prepare concrete examples of past results for the interview stage.
Frequently asked questions
Where can I be based for this role?
The role is remote work from home for residents of Arizona, Florida, Indiana, Ohio, Tennessee or Texas.
What is the work schedule?
A 40-hour week between 8am and 8pm Eastern, with training Monday to Friday from 10am to 7pm Eastern.
How do I apply for the Consumer Engagement Representative position?
Use the Apply button on this page — it opens the source listing on GlobalWork. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Consumer Engagement Representative role?
The advertised range is $40,000 – $52,300/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote, AZ, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: Job Interview Preparation: A Practical Guide — written for full-time jobs applicants in the USA.
Related jobs you may like
Warehouse Associate
Remote Customer Care Representative
Seasonal Customer Care Representative
Browse more: Full-Time Jobs