Customer Care Representative
About this role
Farmers Insurance is hiring a Customer Care Representative to be the first point of contact for its customers and agents across the United States. Working fully remotely, you will answer questions about coverage, rates, billing, and policy reviews, and help people get the support they need when it matters most. The role starts with two to three months of paid training through the University of Farmers, so you will be fully prepared before you take live calls. It suits someone who enjoys solving problems, stays organised under pressure, and wants a steady career with a well-known insurer.
Posted on November 07, 2026, this opening appears in our Remote Jobs listings. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $47,611 – $50,648/yr, as published by the employer. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | Farmers Insurance |
|---|---|
| Job title | Customer Care Representative |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Remote Jobs |
| Salary | $47,611 – $50,648/yr |
| Posted | November 07, 2026 |
| Listing source | GlobalWork |
What you will do day to day
Based on the employer's posting, a typical week in this position at Farmers Insurance would centre on the following duties:
- Answer customer and agent questions about insurance coverage, rates, billing, and policy reviews by phone, chat, and email
- Resolve moderately complex policy issues within prescribed authority, escalating anything that needs advanced support
- Work across multiple systems at once to access accounts, document interactions, and record outcomes accurately
- Study underwriting and policy guidelines so your advice stays current and compliant
- Spot recurring customer concerns and suggest process improvements to leadership
- Partner with Policy Support, Claims, and Underwriting teams to answer inquiries fully
What you will need
- One to three years of customer service experience, ideally in a call centre, insurance, or related field
- High school diploma or equivalent
- Willingness to obtain a Property and Casualty producer licence within the required testing window
- Intermediate computer skills and comfort navigating several systems at the same time
- A quiet, distraction-free home workspace and reliable high-speed internet
- Ability to work any schedule within department hours, Monday to Friday 8:00am-9:00pm local time
This role suits someone who is self-directed, communicates clearly in writing, and can keep a consistent routine without an office around them.
Pay and benefits
The advertised salary range for this position is $47,611 – $50,648/yr, as published by Farmers Insurance. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $22.89-$24.35 per hour depending on location, plus annual performance bonus potential up to 10%
- Two to three months of paid training through the University of Farmers
- 401(k) plan, medical, dental, vision, and health savings accounts
- Generous paid time off, paid parental leave, and tuition reimbursement
- Fully remote role with a structured Monday to Friday schedule
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (GlobalWork), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Set up and mention a dedicated, quiet home workspace — remote employers ask about it.
- Highlight written communication: most remote screening happens over email and chat.
- Confirm you are in an eligible state or time zone before applying, and say so in your cover note.
- List the collaboration tools you already know (Slack, Zoom, Teams, Google Workspace).
Frequently asked questions
Is this role fully remote?
Yes — the position is fully remote anywhere in the United States, worked Monday to Friday within department hours.
Do I need an insurance licence before I apply?
No — a Property and Casualty producer licence is required for the role, but you obtain it after hiring within the designated testing window.
What is the salary for this Customer Care Representative role?
The advertised range is $47,611 – $50,648/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for remote jobs applicants in the USA.
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