Customer Care Representative
About this role
ICP Group, a leading maker of specialty coatings, adhesives and sealants, is hiring a Customer Care Representative for its Choice Adhesives business, based in Norton, Ohio, with the chance to work fully remotely for the right candidate. You will be the friendly first contact for customers, answering calls, entering orders and keeping accounts running smoothly while supporting the sales team. The role suits someone who enjoys varied, hands-on customer work and wants to grow with a fast-scaling manufacturer. Every interaction is a chance to build the company’s reputation, so a positive, upbeat approach matters as much as accuracy.
We added this remote jobs opening on November 07, 2026 after reviewing the employer's posting. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | ICP Group |
|---|---|
| Job title | Customer Care Representative |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Remote Jobs |
| Salary | See source listing |
| Posted | November 07, 2026 |
| Listing source | GlobalWork |
What you will do day to day
Based on the employer's posting, a typical week in this position at ICP Group would centre on the following duties:
- Answer incoming calls with a positive, upbeat attitude and give customers the best possible service
- Accurately enter orders and communicate any exceptions or delays to customers
- Manage customer portals, keeping account information current and complete
- Master the Syspro ERP system to enter orders and retrieve customer history, stock status, pricing and order status
- Set up Return Material Authorizations and bills of lading and create custom documents
- Maintain relationships with key decision-makers at customer accounts and support the sales team
What you will need
- Experience in a customer service role
- Strong written and verbal communication skills
- Experience with CRM and ERP systems
- Comfortable learning new software quickly, including order-entry tools
- Previous experience in a manufacturing setting is a plus
- Experience with Salesforce, Sage or Syspro is a plus
This role suits someone who is self-directed, communicates clearly in writing, and can keep a consistent routine without an office around them.
Pay and benefits
ICP Group has not published a fixed salary range in this listing, which is common for roles where pay is set by experience, grade, or location. Check the source listing for the current pay details, and compare the benefits below when judging the overall package.
Benefits listed by the employer
- Fully remote working arrangement for the right candidate
- Excellent compensation with room to grow in a hands-on role
- Work with leading brands in coatings, adhesives and sealants
- Supportive team environment with a lean, fast-moving corporate group
- Equal opportunity employer with fair consideration for all applicants
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (GlobalWork), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Set up and mention a dedicated, quiet home workspace — remote employers ask about it.
- Highlight written communication: most remote screening happens over email and chat.
- Confirm you are in an eligible state or time zone before applying, and say so in your cover note.
- List the collaboration tools you already know (Slack, Zoom, Teams, Google Workspace).
Frequently asked questions
Is this role fully remote?
The position is based in Norton, Ohio, but ICP Group notes it can be completely remote for the right candidate.
What systems will I use day to day?
You will work in the Syspro ERP system to enter orders and check stock, pricing and order status, plus CRM tools and customer portals.
How do I apply for the Customer Care Representative position?
Use the Apply button on this page — it opens the source listing on GlobalWork. US Jobs Hub never charges job seekers and does not collect applications itself.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for remote jobs applicants in the USA.
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