Customer Service Representative I
About this role
Indiana University Health is hiring a Customer Service Representative I for its Sleep Lab, a role that is remote once training is complete. You will handle customer-service and clerical work for the sleep lab, helping patients and colleagues with questions, scheduling, and paperwork. Training runs three to four weeks onsite at the Indianapolis Sleep Lab, after which the schedule is Monday to Friday, 8 a.m. to 4:30 p.m. from home. Applicants must live in Indiana, and the role is open to people with little experience — the posting lists zero to three years of related work.
This listing sits in our Entry-Level Jobs section and was posted on November 09, 2026. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | Indiana University Health |
|---|---|
| Job title | Customer Service Representative I |
| Location | Remote (Indiana, USA) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Entry-Level Jobs |
| Salary | See source listing |
| Posted | November 09, 2026 |
| Listing source | Indiana University Health careers |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Answer patient and colleague questions about the sleep lab by phone and in writing
- Handle scheduling, intake, and clerical tasks for the lab
- Keep patient records and documentation accurate and up to date
- Coordinate with clinical staff to keep appointments running smoothly
- Follow healthcare privacy and documentation procedures
What you will need
- A high school diploma or GED
- Zero to three years of related experience
- Must live in Indiana and be able to attend three to four weeks of onsite training in Indianapolis
- Strong communication and customer-service skills
- Medical customer service, prior authorization, or high-volume healthcare clerical work is preferred
This role is designed for candidates at the start of their career — reliability, a willingness to learn, and a positive attitude carry as much weight as experience.
Pay and benefits
Indiana University Health has not published a fixed salary range in this listing, which is common for roles where pay is set by experience, grade, or location. Check the source listing for the current pay details, and compare the benefits below when judging the overall package.
Benefits listed by the employer
- Remote work after an initial onsite training period
- A regular Monday-to-Friday daytime schedule
- Health insurance and retirement benefits
- Paid time off and holidays
- Experience inside one of Indiana’s largest health systems
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (Indiana University Health careers), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Use coursework, volunteering, and part-time work as evidence — employers expect a short history.
- A short cover note explaining why this role, specifically, goes a long way at entry level.
- Apply promptly and follow up once, politely, after about a week.
- Make sure your voicemail and email address sound professional.
Frequently asked questions
Is this role really remote?
Yes, it is remote once training is complete, but applicants must live in Indiana and attend three to four weeks of onsite training at the Indianapolis Sleep Lab.
Do I need experience to apply?
No. The posting lists zero to three years of related experience, so beginners are welcome, though medical customer-service experience is preferred.
Need help applying? Read our guide: Entry-Level Job Search Guide: Landing Your First Job — written for entry-level jobs applicants in the USA.
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