Customer Service Representative – Student Outreach
About this role
IonTuition is hiring a Customer Service Representative for student outreach — a fully remote, entry-level-friendly role helping students and alumni on behalf of its clients. You will reach out to students by phone, chat, and text, answer their questions, and keep their records accurate in the CRM. The company provides equipment, two weeks of paid training, and a clear path to grow, with most managers promoted from within. It is a great first step into customer service for someone friendly, organised, and motivated.
This listing sits in our Entry-Level Jobs section and was posted on November 07, 2026. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $35,000 – $35,000/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | IonTuition |
|---|---|
| Job title | Customer Service Representative – Student Outreach |
| Location | Remote, FL, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Entry-Level Jobs |
| Salary | $35,000 – $35,000/yr |
| Posted | November 07, 2026 |
| Listing source | GlobalWork |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Manage inbound and outbound calls, chats, and texts while meeting productivity goals
- Reach out to students on behalf of clients and answer their questions accurately and professionally
- Document and update customer information in the CRM system
- Follow escalation procedures and company policies so every case is resolved properly
- Maintain compliance with all federal, state, and client requirements
- Apply training materials and share what you learn with teammates
What you will need
- High school diploma or equivalent
- Friendly, professional communication and a genuine interest in helping people
- Ability to multi-task, prioritise, and stay organised in a fast-paced environment
- Comfortable navigating different devices and systems and troubleshooting basic tech issues
- Self-motivated with a great degree of internal drive
- Must be based remotely in FL, IL, IN, MO, NC, SC, SD, VA, or WI
This role is designed for candidates at the start of their career — reliability, a willingness to learn, and a positive attitude carry as much weight as experience.
Pay and benefits
The advertised salary range for this position is $35,000 – $35,000/yr, as published by IonTuition. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $35,000 per year, starting at $17.50 per hour depending on experience
- 100% remote with company-provided equipment
- Medical, dental, and vision benefits, flexible spending account, and 401(k)
- Short and long term disability and life insurance
- Two weeks of paid training and advancement opportunities, with managers promoted from within
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (GlobalWork), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Use coursework, volunteering, and part-time work as evidence — employers expect a short history.
- A short cover note explaining why this role, specifically, goes a long way at entry level.
- Apply promptly and follow up once, politely, after about a week.
- Make sure your voicemail and email address sound professional.
Frequently asked questions
Is this role entry-level friendly?
Yes — a high school diploma is the only education requirement, and full training is provided.
Where can I be based?
The role is remote, based in one of FL, IL, IN, MO, NC, SC, SD, VA, or WI.
How do I apply for the Customer Service Representative – Student Outreach position?
Use the Apply button on this page — it opens the source listing on GlobalWork. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Service Representative – Student Outreach role?
The advertised range is $35,000 – $35,000/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote, FL, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: Entry-Level Job Search Guide: Landing Your First Job — written for entry-level jobs applicants in the USA.
Related jobs you may like
Customer Service Representative I
Customer Service Representative
Tax Season Customer Support Agent
Browse more: Entry-Level Jobs