Customer Service Representative, Prescription Assistance
About this role
NexRep is hiring remote Customer Service Representatives to help people navigate the cost of their prescription medications and access the assistance programs available to them. You will answer questions, explain enrollment steps, verify insurance benefits and process orders for specialty medications, all by phone from your home office. The role pays $15 an hour as a 1099 independent contractor, with a minimum of 20 hours a week and a fully self-set schedule inside program hours. One year of call-centre experience is preferred and medical or pharmacy experience helps, and NexRep charges no fees at any stage — its 10-day certification is fully client-sponsored.
This listing sits in our Entry-Level Jobs section and was posted on November 02, 2026. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $31,200 – $31,200/yr, as published by the employer. On this page you will find the responsibilities, the requirements the employer is screening for, the benefits on offer, and a step-by-step route to submit your application.
Job snapshot
| Employer | NexRep |
|---|---|
| Job title | Customer Service Representative, Prescription Assistance |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Contract |
| Category | Entry-Level Jobs |
| Salary | $31,200 – $31,200/yr |
| Posted | November 02, 2026 |
| Listing source | NexRep |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Handle incoming and outgoing calls about prescription savings and assistance programs
- Explain program requirements and the enrollment process in clear, simple language
- Obtain patient financial records, verify insurance benefits and review eligibility guidelines
- Process orders for specialty medications, including required authorizations
- Document and escalate adverse events or product quality complaints per client guidelines
- Handle difficult calls with compassion, patience and professional de-escalation
What you will need
- At least one year of experience in a call-centre customer service environment is preferred
- Medical office, pharmacy or non-clinical medical experience is very helpful
- Strong written and verbal communication and active listening skills
- Windows 11 PC with at least 8GB of RAM, dual monitors and a USB noise-cancelling headset
- High-speed hardwired internet (no Wi-Fi or satellite) and up-to-date antivirus software
- Resident in one of the 31 states where NexRep contracts, with a minimum of 20 hours a week
This role is designed for candidates at the start of their career — reliability, a willingness to learn, and a positive attitude carry as much weight as experience.
Pay and benefits
The advertised salary range for this position is $31,200 – $31,200/yr, as published by NexRep. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $15 per hour as an independent contractor
- Fully remote role with a self-set schedule inside program hours
- Minimum 20 hours a week, with the freedom to work more if you wish
- Free 10-day certification, fully sponsored by the client — NexRep never charges contractors a fee
- Meaningful work helping people afford the medications they need
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (NexRep), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Use coursework, volunteering, and part-time work as evidence — employers expect a short history.
- A short cover note explaining why this role, specifically, goes a long way at entry level.
- Apply promptly and follow up once, politely, after about a week.
- Make sure your voicemail and email address sound professional.
Frequently asked questions
Do I need a Mac or Chromebook for this role?
No — you need a Windows 11 PC. Chromebooks and Macs cannot be used for this program.
Is this an employee position?
No — every NexRep Marketplace opportunity is a 1099 independent contractor role, so you set your own schedule and handle your own taxes.
How do I apply for the Customer Service Representative, Prescription Assistance position?
Use the Apply button on this page — it opens the source listing on NexRep. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Service Representative, Prescription Assistance role?
The advertised range is $31,200 – $31,200/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: Entry-Level Job Search Guide: Landing Your First Job — written for entry-level jobs applicants in the USA.
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