Fiber Customer Support Analyst
About this role
Verizon is hiring a Fiber Customer Support Analyst to help Fios customers with their voice, data, and video services from home. You will join a call-center tech support team, taking calls about orders and service problems and guiding customers to a fix. The posted weekly wage range is $798.50 to $1,706.50 for a full-time schedule, varying by location and experience. Occasional in-person training and team meetings are part of the role, so applicants should live within reach of the reporting location. It is a strong fit for someone who enjoys technical troubleshooting and clear, friendly customer conversations.
Posted on November 03, 2026, this opening appears in our Customer Service Jobs listings. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $41,522 – $88,738/yr, as published by the employer. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | Verizon |
|---|---|
| Job title | Fiber Customer Support Analyst |
| Location | Remote, Freehold, NJ |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $41,522 – $88,738/yr |
| Posted | November 03, 2026 |
| Listing source | Verizon Careers |
What you will do day to day
Based on the employer's posting, a typical week in this position at Verizon would centre on the following duties:
- Answer customer calls about Fios orders and trouble reports
- Support voice, data, and video services on fiber and copper networks
- Diagnose service issues and walk customers through fixes
- Record case notes and follow through on open tickets
- Work evenings, weekends, and holidays as business needs require
What you will need
- Dedication to customer service excellence and clear communication
- A positive, professional attitude under pressure
- Ability to learn technical systems and explain them simply
- A related associate degree or 2+ years of relevant experience is a plus
- Technical support call-center experience is a plus
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $41,522 – $88,738/yr, as published by Verizon. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- Fully remote role with occasional in-person training
- Full-time schedule of 40 hours per week
- Weekly wage range of $798.50 to $1,706.50
- Verizon employee benefits package
- Career growth inside a major US telecom company
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (Verizon Careers), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Is this role fully remote?
Yes, you work from home, with occasional in-person trainings and team meetings.
What services will I support?
You will support Verizon Fios voice, data, and video services over fiber and copper networks.
How do I apply for the Fiber Customer Support Analyst position?
Use the Apply button on this page — it opens the source listing on Verizon Careers. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Fiber Customer Support Analyst role?
The advertised range is $41,522 – $88,738/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for customer service jobs applicants in the USA.
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