Remote Licensed Customer Service Representative
About this role
Foundever is hiring a Remote Licensed Customer Service Representative in Texas, and will pay for your training, testing and insurance licence so you can build a career in insurance customer service. You will handle inbound calls about insurance policies, helping customers with coverage questions, endorsements, certificates, billing and policy changes, with a busy stretch around military paydays on the 1st and 15th of each month. The role pays $19 an hour, with fully paid training at $17 to $18 an hour, and Foundever ships you a headset once you pass your state exam. It suits someone with one to two years of relevant experience who is ready to study for a licence and grow with a global customer experience company.
We added this full-time jobs opening on November 05, 2026 after reviewing the employer's posting. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $39,520 – $39,520/yr, as published by the employer. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | Foundever |
|---|---|
| Job title | Remote Licensed Customer Service Representative |
| Location | Remote, TX, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Full-Time Jobs |
| Salary | $39,520 – $39,520/yr |
| Posted | November 05, 2026 |
| Listing source | Foundever |
What you will do day to day
While every employer organises the work slightly differently, the core of this Remote Licensed Customer Service Representative role at Foundever covers the following:
- Handle inbound calls about insurance policies, coverage, endorsements and billing
- Help customers with policy changes, certificates, binders and payment questions
- Manage a high volume of billing calls, especially around military paydays
- Search system tools for accurate answers and explain coverage in plain language
- Document every interaction accurately and follow up where needed
- Complete collegiate-level insurance coursework and pass the state licensing exam
What you will need
- At least 18 years old with a high school diploma or GED equivalent
- One to two years of relevant work experience
- Open availability during operating hours
- Able to complete collegiate-level coursework to prepare for the state exam
- A quiet, distraction-free home workspace and a hardwired high-speed internet connection
- Your own computer or tablet for insurance training (cell phones not permitted)
This role suits a candidate looking for a stable, long-term position with a regular schedule and room to grow.
Pay and benefits
The advertised salary range for this position is $39,520 – $39,520/yr, as published by Foundever. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $19 per hour, with fully paid professional training at $17 to $18 per hour
- Training, testing and insurance licensing costs covered by Foundever
- Medical, dental and vision coverage, 401(k) with company matching and paid time off
- Equipment shipped to you, including a headset, after you pass your state exam
- Career growth — 93% of Foundever managers are promoted from within
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (Foundever), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Tailor your résumé to this listing rather than sending a generic version.
- Research the employer so you can explain, specifically, why you want this role.
- Compare total compensation — benefits and leave — not just the salary line.
- Prepare concrete examples of past results for the interview stage.
Frequently asked questions
Do I need an insurance licence before I apply?
No — Foundever covers your training, testing and licensing costs, and new hires focus on billing inquiries while awaiting their state licence.
Is there a repayment agreement for the licence?
Yes — employment is subject to a licensing repayment agreement, with details reviewed during the recruitment and offer process.
Is this position fully remote?
Yes — this role is listed as remote (Remote, TX, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: Job Interview Preparation: A Practical Guide — written for full-time jobs applicants in the USA.
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