B2B Customer Service Representative
About this role
TTEC is hiring a B2B Customer Service Representative to work remotely across the United States, connecting small business customers with the right sales support. You will reach out to prospects, ask smart discovery questions about how their business works, and book appointments with sales consultants when a solution looks like a good fit. The role pays $18.50 an hour plus performance-based bonuses, and it suits someone with contact-centre experience who enjoys consultative conversations rather than scripted cold calls. TTEC is a Great Place to Work certified employer with a large remote team, and the role comes with paid time off, healthcare benefits and tuition reimbursement.
We added this remote jobs opening on November 05, 2026 after reviewing the employer's posting. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $38,480 – $38,480/yr, as published by the employer. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | TTEC |
|---|---|
| Job title | B2B Customer Service Representative |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Remote Jobs |
| Salary | $38,480 – $38,480/yr |
| Posted | November 05, 2026 |
| Listing source | TTEC |
What you will do day to day
While every employer organises the work slightly differently, the core of this B2B Customer Service Representative role at TTEC covers the following:
- Connect with small business customers and prospects to understand their needs and spot sales opportunities
- Ask discovery questions about business workflows and customer priorities
- Schedule appointments with sales consultants when a solution may be a good fit
- Capture clear, accurate notes to support effective follow-up and consultative conversations
- Follow pipeline, adherence and customer follow-up expectations
- Support new customer acquisition and help grow existing customer relationships
What you will need
- High school diploma or equivalent
- Two or more years of contact-centre experience supporting inbound and outbound interactions
- One or more years of post-secondary education or one or more years of sales experience
- Sales, appointment-setting, lead generation or quota-based experience
- Strong written and verbal communication skills and comfort navigating multiple computer systems
- Reliable high-speed internet with minimum speeds of 30 Mbps download and 15 Mbps upload
This role suits someone who is self-directed, communicates clearly in writing, and can keep a consistent routine without an office around them.
Pay and benefits
The advertised salary range for this position is $38,480 – $38,480/yr, as published by TTEC. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $18.50 per hour base pay plus performance-based bonus opportunities
- Fully remote role with a supportive, team-based environment
- Paid time off, wellness and healthcare benefits
- Tuition reimbursement and professional development support
- Eligibility for generous employee referral bonuses
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (TTEC), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Set up and mention a dedicated, quiet home workspace — remote employers ask about it.
- Highlight written communication: most remote screening happens over email and chat.
- Confirm you are in an eligible state or time zone before applying, and say so in your cover note.
- List the collaboration tools you already know (Slack, Zoom, Teams, Google Workspace).
Frequently asked questions
Is this a cold-calling sales job?
No — you connect with small business customers and prospects, understand their needs, and book appointments with sales consultants when a solution may fit.
Where can I be based for this role?
The role is remote across the United States, with 33 preferred residency states; a small number of states are excluded, so check the listing for your state.
How do I apply for the B2B Customer Service Representative position?
Use the Apply button on this page — it opens the source listing on TTEC. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this B2B Customer Service Representative role?
The advertised range is $38,480 – $38,480/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for remote jobs applicants in the USA.
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