Client Support Specialist, After Hours

About this role

Lyra Health helps people access mental-health care, and its after-hours support specialists are the friendly first contact when clients need help outside normal business hours. You will answer benefit and technical questions, assess what each client needs, and escalate safety concerns to clinical teams when required. The role is fully remote within the United States, on overnight shifts. It suits someone steady, empathetic, and comfortable working while most of the country sleeps.

Posted on November 05, 2026, this opening appears in our Customer Service Jobs listings. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $49,920 – $49,920/yr, as published by the employer. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.

Job snapshot

What you will do day to day

Based on the employer's posting, a typical week in this position at Lyra Health would centre on the following duties:

• Answer client benefit and technical questions by phone and digital channels overnight
• Assess client needs and route them to the right care or support resource
• Escalate safety concerns promptly to clinical teams following established protocols
• Document contacts accurately and completely for continuity of care
• Work an overnight shift pattern such as Monday-Friday, Tuesday-Saturday, or Sunday-Thursday

What you will need

• About one year of customer service experience
• Clear, empathetic communication and sound judgment under pressure
• Ability to work overnight hours, listed as 7:30 p.m. to 4 a.m. Pacific
• A quiet, reliable home workspace and stable internet connection

This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.

Pay and benefits

The advertised salary range for this position is $49,920 – $49,920/yr, as published by Lyra Health. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.

Benefits listed by the employer

• $24 per hour (about $49,920 annualised at full-time hours)
• Fully remote work within the United States
• Work supporting access to mental-health care
• Structured overnight shift patterns

How to apply

1. Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
2. Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
3. Click the Apply button on this page. It takes you to the source listing (Entry-level remote jobs roundup (Nov 2, 2026)), where the original posting is linked — always confirm the role, pay and deadline there before applying.
4. Complete every field of the application on the source listing and double-check your contact details before submitting.
5. Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.

Tips to strengthen your application

• Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
• Give a brief example of handling a difficult customer in your cover note.
• If you speak a second language, put it near the top — it is a real advantage in support hiring.
• For phone-based roles, note that you have a quiet space and a reliable headset and connection.

Frequently asked questions

Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for customer service jobs applicants in the USA.

Related jobs you may like

Browse more: Customer Service Jobs