Consumer Relations Representative
About this role
One Source Technology LLC, the company behind the Asurint background-screening platform, is hiring a Consumer Relations Representative to help people understand and resolve questions about their background reports. Working remotely, you will handle daily calls and emails from consumers and clients, open cases, investigate claims and support the compliance work behind FCRA disputes. The role blends customer care with careful, detail-driven investigation, and it suits someone who stays calm under a heavy call volume and enjoys untangling a problem properly. A high school diploma is required and a bachelor’s degree is preferred.
Posted on November 07, 2026, this opening appears in our Customer Service Jobs listings. The position is fully remote, so you can work from home while staying connected to the wider team online. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | One Source Technology LLC |
|---|---|
| Job title | Consumer Relations Representative |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | See source listing |
| Posted | November 07, 2026 |
| Listing source | GlobalWork |
What you will do day to day
Based on the employer's posting, a typical week in this position at One Source Technology LLC would centre on the following duties:
- Handle daily client and consumer interactions by phone and email about compliance-related questions
- Open cases to investigate claims and address candidate concerns about background reports
- Identify discrepancies in background reports and conduct reinvestigations under the FCRA
- Support the compliance function for FCRA disputes and monitor federal and state requirements
- Assist Strategic Account Managers and other departments with compliance questions
- Help the Compliance Manager implement and enforce policies, procedures and activities required by law
What you will need
- Experience in customer service or a related function is preferred
- Experience working in a heavy call-volume environment is required
- Strong time management and prioritisation skills
- Proficiency in MS Office (Outlook, Excel, Word) or similar software
- High school diploma or equivalent required; bachelor’s degree preferred
- Experience with background screening, the legal or court system, or Salesforce is a plus
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
One Source Technology LLC has not published a fixed salary range in this listing, which is common for roles where pay is set by experience, grade, or location. Check the source listing for the current pay details, and compare the benefits below when judging the overall package.
Benefits listed by the employer
- Medical, dental and vision coverage effective from the first day of employment
- 401(k) with employer match and paid time off plus 10 company-paid holidays
- Telecommuting stipend and professional development programs
- Employee Assistance Program, wellness program and volunteer time off
- Company-paid long-term disability and life insurance, plus pet insurance
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (GlobalWork), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Do I need background-screening experience to apply?
No — it is preferred but not required. Customer service experience and comfort with a heavy call volume matter most.
Where is the role based?
It is performed remotely within the United States, with occasional off-site meetings; the company is headquartered in Cleveland, Ohio.
Is this position fully remote?
Yes — this role is listed as remote (Remote, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for customer service jobs applicants in the USA.
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