Customer Service Representative
About this role
AACI Group is building AI-native insurance agencies that help homeowners in wildfire and catastrophe-prone regions find coverage, and its Five Bays Insurance Agency needs a Customer Service Representative to keep each sales squad running smoothly. You will be the operational engine of a small team — triaging the inbox, preparing deals, and making sure nothing waits on a licensed adviser that you could have handled yourself. No insurance licence is required, and the role is designed as a genuine route into licensed insurance sales. It is a strong fit for someone exceptionally organised who wants to learn the insurance business from the inside.
Posted on November 07, 2026, this opening appears in our Customer Service Jobs listings. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | AACI Group, Inc. |
|---|---|
| Job title | Customer Service Representative |
| Location | Remote, CA, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | See source listing |
| Posted | November 07, 2026 |
| Listing source | GlobalWork |
What you will do day to day
While every employer organises the work slightly differently, the core of this Customer Service Representative role at AACI Group, Inc. covers the following:
- Triage the squad inbox and match every email and call to the right deal in the CRM
- Make first contact on new deals and route each one to the right lane
- Prepare deals for the Account Executive and Account Manager by collecting facts, confirming property details, and gathering documents
- Schedule calls and follow-ups and chase pre-bind documents from clients
- Keep every deal current in the CRM with a clear next action, owner, and due date
- Answer the squad phone line and take a turn on the intake rotation
What you will need
- One or more years in customer service, sales support, operations, or a similar role
- No insurance licence required; insurance experience is a plus, not a requirement
- Exceptionally organised, with a bias for clearing the queue and following through
- Clear, professional written and phone communication
- Comfortable working across email, phone, CRM, and shared inboxes
- Enthusiasm for using AI tools to draft, log, and organise work faster
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
AACI Group, Inc. has not published a fixed salary range in this listing, which is common for roles where pay is set by experience, grade, or location. Check the source listing for the current pay details, and compare the benefits below when judging the overall package.
Benefits listed by the employer
- Fully remote role working California business hours
- Health benefits and paid time off
- Clear growth path into an Account Manager role, with licensing support
- Hands-on learning in insurance sales alongside experienced producers
- Early-stage, AI-native agency working on a real housing challenge
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (GlobalWork), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Do I need an insurance licence for this role?
No — no licence is required, and the role is built as a pathway toward a licensed sales career.
Where is the role based?
It is remote within the United States, working California business hours on Pacific time.
How do I apply for the Customer Service Representative position?
Use the Apply button on this page — it opens the source listing on GlobalWork. US Jobs Hub never charges job seekers and does not collect applications itself.
Is this position fully remote?
Yes — this role is listed as remote (Remote, CA, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for customer service jobs applicants in the USA.
Related jobs you may like
Customer Service Representative
Client Support Specialist, After Hours
Customer Care Representative
Browse more: Customer Service Jobs