Customer Service Representative (Phone Support)
About this role
ARIVE, a high-growth software company transforming the digital mortgage industry with its loan origination platform, is hiring a full-time remote Customer Service Representative for phone support. You will be the first point of contact for users of its mortgage technology — answering questions, troubleshooting software issues, and routing complex cases to the right teams. Pay is $45,000 to $55,000 per year plus benefits, and the role requires at least 2 years of relevant customer support experience.
Posted on October 19, 2026, this opening appears in our Customer Service Jobs listings. The position is fully remote, so you can work from home while staying connected to the wider team online. The advertised pay for the position is $45,000 – $55,000/yr, as published by the employer. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | ARIVE |
|---|---|
| Job title | Customer Service Representative (Phone Support) |
| Location | Remote (US; continental US residents) |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $45,000 – $55,000/yr |
| Posted | October 19, 2026 |
| Listing source | Gulf Career Hunt |
What you will do day to day
While every employer organises the work slightly differently, the core of this Customer Service Representative (Phone Support) role at ARIVE covers the following:
- Serve as the first point of contact for inbound customer phone inquiries
- Answer software questions and provide basic troubleshooting support
- Route complex issues to the appropriate internal teams
- Manage call volumes while maintaining professional, high-quality communication
- Review voicemails, identify callback opportunities, and coordinate follow-ups
- Stay current on software features, use cases, and company updates
What you will need
- Minimum 2 years of relevant customer support experience, including phone support
- Bachelor’s degree or equivalent professional experience in customer service, business, or finance
- Must reside in the continental United States
- Comfort learning complex systems and communicating clearly under pace
- Professional phone manner and strong problem-solving skills
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $45,000 – $55,000/yr, as published by ARIVE. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $45,000–$55,000 per year plus benefits (exact pay varies by skills and location)
- Fully remote within the continental US
- Full-time role at a high-growth software startup
- Fast-paced technology environment with room to grow
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (Gulf Career Hunt), where applications are submitted directly to ARIVE.
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Is this role remote?
Yes — it is fully remote, but applicants must reside in the continental United States.
What industry is ARIVE in?
ARIVE builds loan origination software for the digital mortgage industry.
How do I apply for the Customer Service Representative (Phone Support) position?
Use the Apply button on this page — it opens the official listing on Gulf Career Hunt, where you submit your application directly to ARIVE. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Service Representative (Phone Support) role?
The advertised range is $45,000 – $55,000/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.