Customer Service Representatives — FEMA (Seasonal)
About this role
OneTouch Direct is hiring seasonal Customer Service Representatives to handle calls connected to FEMA programs, working remotely from home. You will help people through sensitive situations and temporary service surges, answering questions and guiding callers to the right next step. The role asks for a high school diploma or equivalent and one to two years of customer-service experience, ideally gained remotely. Government or nonprofit experience is a plus, and a quiet workspace, reliable internet, and strong computer skills are essential.
Posted on November 09, 2026, this opening appears in our Customer Service Jobs listings. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | OneTouch Direct |
|---|---|
| Job title | Customer Service Representatives — FEMA (Seasonal) |
| Location | Remote (US; based in San Antonio, TX) |
| Workplace | Remote |
| Job type | Contract |
| Category | Customer Service Jobs |
| Salary | See source listing |
| Posted | November 09, 2026 |
| Listing source | OneTouch Direct careers (Workable) |
What you will do day to day
Based on the employer's posting, a typical week in this position at OneTouch Direct would centre on the following duties:
- Answer inbound calls from people with questions about FEMA programs
- Listen carefully and guide callers to the right information or next step
- Document calls accurately in the company’s systems
- Handle sensitive situations with patience and professionalism
- Meet quality and handling standards during busy surge periods
What you will need
- A high school diploma or equivalent
- One to two years of customer-service experience, ideally remote
- Strong communication and computer skills
- A quiet home workspace and reliable internet connection
- Government or nonprofit experience is a plus
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
OneTouch Direct has not published a fixed salary range in this listing, which is common for roles where pay is set by experience, grade, or location. Check the source listing for the current pay details, and compare the benefits below when judging the overall package.
Benefits listed by the employer
- Fully remote seasonal work from home
- A chance to help people affected by disasters and emergencies
- Training provided before you start taking calls
- Flexible seasonal schedule during the service surge
- Experience with a major government support program
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (OneTouch Direct careers (Workable)), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
What kind of calls will I handle?
You will handle customer calls connected to FEMA programs, helping people with questions during temporary service surges.
Where can I work from?
The role is remote. The employer listing is associated with San Antonio, Texas, so confirm eligible work locations with the employer before applying.
How do I apply for the Customer Service Representatives — FEMA (Seasonal) position?
Use the Apply button on this page — it opens the source listing on OneTouch Direct careers (Workable). US Jobs Hub never charges job seekers and does not collect applications itself.
Is this position fully remote?
Yes — this role is listed as remote (Remote (US; based in San Antonio, TX)). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for customer service jobs applicants in the USA.
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