Customer Service Support Representative
About this role
Labcorp is hiring a remote Customer Service Support Representative to act as the link between the laboratory, its customers, and patients. The role covers test results, specimen requirements, and turnaround times, turning complex questions into clear answers. You will work with physician offices, hospital labs, and patients, investigate tricky cases, and keep accurate records in line with privacy rules. The schedule is Monday to Friday with alternating weekends, and the application window closes October 31, 2026, so this is one to move on quickly.
Posted on October 29, 2026, this opening appears in our Customer Service Jobs listings. This is a remote position, which means day-to-day work happens from your home office with regular online collaboration. The advertised pay for the position is $36,920 – $47,840/yr, as published by the employer. The sections below summarise the role in our own words: what you would be doing, what the employer expects, what is offered in return, and exactly how to apply.
Job snapshot
| Employer | Labcorp |
|---|---|
| Job title | Customer Service Support Representative |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $36,920 – $47,840/yr |
| Posted | October 29, 2026 |
| Listing source | Teal HQ (Labcorp listing) |
What you will do day to day
Based on the employer's posting, a typical week in this position at Labcorp would centre on the following duties:
- Answer customer and patient questions about test results, specimen requirements, and turnaround times
- Investigate complex inquiries and follow them through to a resolution
- Review test forms, spot discrepancies, and correct them under standard procedures
- Keep accurate CRM records while following HIPAA privacy requirements
- Troubleshoot basic technical issues for customers and internal teams
- Flag root causes of repeat problems so the team can prevent them
What you will need
- High school diploma or equivalent, with customer service experience preferred
- Clear, patient communication by phone, email, and chat
- Reliable high-speed internet and a private, distraction-free workspace
- Comfort learning internal systems, databases, and procedures
- Strong attention to detail and accurate record-keeping
- Availability for Monday to Friday shifts with alternating weekends, Eastern Time
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $36,920 – $47,840/yr, as published by Labcorp. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- Fully remote role with paid training on Labcorp systems
- Hourly pay of $17.75 to $23.00, depending on experience and location
- Health, dental, and vision coverage options
- Paid time off and company holidays
- Career growth inside a large national diagnostics company
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the official listing (Teal HQ (Labcorp listing)), where applications are submitted directly to Labcorp.
- Complete every field of the official application and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Is this role fully remote?
Yes. The role is remote, but you need reliable internet and a private workspace that meets HIPAA privacy standards.
What is the schedule?
Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern Time, with alternating weekends.
How do I apply for the Customer Service Support Representative position?
Use the Apply button on this page — it opens the official listing on Teal HQ (Labcorp listing), where you submit your application directly to Labcorp. US Jobs Hub never charges job seekers and does not collect applications itself.
What is the salary for this Customer Service Support Representative role?
The advertised range is $36,920 – $47,840/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.