Healthcare Customer Service Representative
About this role
TTEC is hiring a Healthcare Customer Service Representative to work remotely, helping health plan members with benefits and eligibility questions from home. You will answer calls and make outbound calls to resolve questions about coverage, enrollment and online health accounts, recommending plan upgrades where they genuinely help the member. The role pays $16 an hour plus performance bonuses and needs at least six months of customer service experience, a high school diploma and a careful approach to patient privacy under HIPAA. TTEC hires regularly for this role across 35 preferred residency states, and offers paid time off, tuition reimbursement and health and wellness incentives.
We added this customer service jobs opening on November 02, 2026 after reviewing the employer's posting. The role is offered on a remote basis, giving you the flexibility to work from home within the stated location area. The advertised pay for the position is $33,280 – $33,280/yr, as published by the employer. Read the sections below before applying — they break down what the job involves day to day, who it suits, and how the application process works.
Job snapshot
| Employer | TTEC |
|---|---|
| Job title | Healthcare Customer Service Representative |
| Location | Remote, United States |
| Workplace | Remote |
| Job type | Full-time |
| Category | Customer Service Jobs |
| Salary | $33,280 – $33,280/yr |
| Posted | November 02, 2026 |
| Listing source | TTEC |
What you will do day to day
The employer's listing highlights the following as the main responsibilities of the role:
- Answer member questions about healthcare benefits, eligibility and enrollment status
- Make outbound calls to provide answers on coverage, claims and plan details
- Help members log in to and understand their online health accounts
- Recommend plan upgrades where they genuinely help the member
- Research answers and document every interaction accurately
- Follow HIPAA guidelines to protect patient privacy in every contact
What you will need
- Six months or more of customer service experience
- High school diploma or equivalent
- Computer experience and comfort learning new systems
- High-speed internet above 15 Mbps and a USB wired headset (recommended)
- Integrity in following HIPAA rules on maintaining patient privacy
- Residence in one of TTEC’s 35 preferred states for this remote role
This role suits a patient, clear communicator who stays calm under pressure and genuinely enjoys helping people solve problems.
Pay and benefits
The advertised salary range for this position is $33,280 – $33,280/yr, as published by TTEC. Final offers in US hiring typically depend on experience, qualifications, and location, and the official listing remains the authoritative source for pay details. Alongside pay, weigh the benefits below — health cover, paid leave, and retirement contributions can add significant value on top of the base figure.
Benefits listed by the employer
- $16 per hour base wage plus performance bonus opportunities
- Fully remote role with instructor-led online training using webcam and audio
- Paid time off, tuition reimbursement and health and wellness incentives
- Individual coaching and access to thousands of free courses
- Supportive, inclusive culture at a Great Place to Work certified employer
How to apply
- Read the requirements above carefully and check you meet the essentials — US employers screen against them closely.
- Update your résumé so the skills named in this listing are easy to find, using the same wording where it honestly matches your experience.
- Click the Apply button on this page. It takes you to the source listing (TTEC), where the original posting is linked — always confirm the role, pay and deadline there before applying.
- Complete every field of the application on the source listing and double-check your contact details before submitting.
- Keep a note of the posting date and job title so you can follow up politely if you have not heard back within two weeks.
Tips to strengthen your application
- Mention your typing speed and any support tools you know (Zendesk, Freshdesk, CRMs).
- Give a brief example of handling a difficult customer in your cover note.
- If you speak a second language, put it near the top — it is a real advantage in support hiring.
- For phone-based roles, note that you have a quiet space and a reliable headset and connection.
Frequently asked questions
Do I need healthcare experience to apply?
No — six months or more of customer service experience is the requirement, and training covers the health plan details.
Which states can apply?
TTEC has 35 preferred residency states for this role and is not hiring from Alaska, California, Hawaii, Illinois or Montana; some other states are considered only on special business need.
What is the salary for this Healthcare Customer Service Representative role?
The advertised range is $33,280 – $33,280/yr, as published by the employer. The final offer depends on experience, qualifications, and location, so confirm the current figure on the official listing before you apply.
Is this position fully remote?
Yes — this role is listed as remote (Remote, United States). Check the official listing for any state, time-zone, or work-authorization limits that apply.
Need help applying? Read our guide: How to Apply for Remote Jobs (and Actually Get Replies) — written for customer service jobs applicants in the USA.
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